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WhatsApp Inbox, AI Chatbot & CRM for Small Businesses

HubSini.com

HubSini Answers Customer Chats 24/7 and Keeps Every Order in One Place

A centralized WhatsApp inbox, an Indonesian-language AI chatbot, and a lightweight CRM that turn WhatsApp chats into repeat customers and organized orders — free to start, no IT team required.

Visit HubSini.com

HubSini is a centralized WhatsApp inbox platform for businesses that sell through chat. Multiple agents can reply from the same shared inbox without double-replying (thanks to its Conversation Claim mechanic), an AI chatbot answers product, price, and stock questions 24/7 in everyday Indonesian, and automatically hands off to a human agent the moment a question is beyond it. Every contact who messages in is automatically saved as customer data (CRM), and every order can be tracked through a kanban pipeline from new to delivered — so no order gets lost scrolling through WhatsApp chat history.

Who It's For

Built for Indonesian SMBs that sell to or serve customers over WhatsApp and need an affordable system without a dedicated IT team.

Key Benefits

Customer chats get answered by AI 24/7, with your team looped in for anything that needs a human touch
No more double-replies between admins thanks to the conversation claim mechanism
Customer data and order history are saved automatically instead of getting buried in chat history
Start free and upgrade whenever your business grows into it

Key Features

Real-time centralized WhatsApp inbox with multi-agent support
24/7 AI auto-reply chatbot in Indonesian, with automatic handoff to a human agent
Knowledge base builder — upload your FAQs, product list, and business policies
Automatic contact database (CRM) from every number that messages in, with labels & history
Kanban order pipeline from new order through to delivered
Team notifications delivered via WhatsApp, not browser push, so nothing gets missed
Team management with Owner/Admin/Agent roles
5-step onboarding wizard, ready to use in minutes

Free to start (1 agent, 500 chats/month). Paid plans begin at roughly Rp99,000/month for fuller features like WhatsApp broadcast and more agents/contacts.

FAQ

Yes, HubSini has a Free plan (1 agent, 500 chats/month, 100 contacts) you can start using right away, no credit card required. Upgrade to a paid plan as your business grows into needing more.

Yes. HubSini's chatbot is built specifically for everyday Indonesian, including tolerance for the abbreviations and typos customers commonly use in chat.

HubSini uses a confidence threshold — the moment the AI isn't confident in its answer, the conversation automatically hands off to a human agent who's online, so customers are never left with a wrong answer.

Through its Conversation Claim mechanism — once an agent opens and handles a conversation, it gets 'claimed' so other agents can see it's already being handled, preventing double replies to the same customer.

Built by the same team behind digital systems for 50+ businesses.

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